Co-creation
It is important to keep in mind that co-design capabilities are one of the facilitating factors for successful digitalisation.
It is important to keep in mind that co-design capabilities are one of the facilitating factors for successful digitalisation. As described in the desk research results: Thinking beyond mere adoption of the digital solution, promotion of democratic participation and decision-making processes and the promotion of innovative capabilities of all actors (Digital Austria, 2020) – including employees with existing digital competencies, staff involvement as end users in the development so they are fit for purpose, and user engagement (staff or resident) – promotes a sense of ownership (Bail et al, 2022).
Here are some examples of questions that can help you with needs assessment (choose ones that are relevant for your situation):
- Is there room for including more people (those most concerned with the digital solution) while choosing digital solution?
- Is there room for co-design / co-creation process (including more people – especially those most concerned with the digital solution) while developing digital solution?
- Is there room for co-design / co-creation process (including more people – especially those most concerned with the digital solution) while adapting digital solution?
As mentioned before, it is important to include all relevant stakeholders that will later be involved in use of digital solution in co-creation process: so, think about who are the stakeholders you have to include while introducing your digital solution?