Training and education

Digital change is as much about people as it is about technology and training of employees proved to be one of the most important factors to facilitate the digitalisation process (Bail et al., 2022; Boyle et al., 2022; De Leeuw et al., 2020; Trenerry et al., 2021).


Management needs to provide investments and opportunities in professional development, tailored training, and peer-to-peer learning (De Leeuw et al., 2020); skills upgrading or retraining, understanding that in the healthcare sector users possess varying degrees of technological expertise and access, so everyone should receive mandatory training in technology use (Iyanna et al., 2022). Organizations should negotiate with firms providing e-health and e-care products/services to secure onsite personnel support and chat-based online support to address any challenges end-users (healthcare providers and residents) might face (Iyanna et al., 2022).

TRAINING PLAN

Systematic and well-prepared training is crucial for successful implementation of technical solution. It helps people implementing technical solution to understand this solution, it includes them into co-shaping the goals of digital transformation of your LTC facility and when properly structured it gives them a sense of security while using technology – building their trust for future introduction of digital solutions.

In preparation for the training shortly answer the following questions:
  1. Shortly describe technical solution you are implementing.
  2. Why did you decide for this digitalisation and what are your goals?
  3. Is there non-technical knowledge that is also important for your implementation?
  4. What will happen during the pilot / Which milestones do you predict? When?
  5. Where will solution be implemented? And who will be involved?

Where and how can people implementing technology receive support if they have technical or non-technical issue? Think about the time before, during and after the implementation.

These questions can serve you as a basis for training preparation. While preparing the training try to think about the training as a continuum.
Taking into account the questions above, now think about people involved in your digital transformation. While thinking about whom you should include into the training think about different levels: from managers to people who will be using technology. Think about what kind of knowledge and information they will need.
  1. Who in your organization is needed for implementation of new technology and should be included in the training? (include all levels, decision making) What kind of training and information do they need? (before the pilot, during the pilot and after the pilot)
  2. When and in what form do you plan to provide this training and/or information?
  3. Who will be providing this training and/or information?

Finally, think about methodology you will use for specific parts of the training.